Frequently Asked Questions


Do I have to pre-book?

No, you no longer need to pre-book a timeslot to visit us. If you already have tickets, discount vouchers or want to be flexible with your arrival time, then you can simply turn up at the Sanctuary. 


I have a discount voucher. Can I use it?

Yes, you cannot use your discount voucher online however so you will need to just bring the discount voucher with you when you arrive at the Sanctuary. 


I already have a 12-month ticket. Can I use it?

Yes, just turn up at the Sanctuary with your signed tickets and you will be able to gain entry. 


Do you have toilets onsite?

Yes, we have toilets in our admissions building, by the hospital and by the puffin enclosure. 


Will your café be open?

Our café is open for takeaways, serving hot and cold food. 


Is the retail shop open?

Yes, our retail shop will be open every day.


What is your accessibility like?

Please refer to our accessibility guide for more information here.


Can I bring my dog?

Of course you can! Dogs are welcome along with you, but must be kept on leads. However, please note that dogs are not permitted to enter the Seal Hospital.